Puppy Privacy Policy

Puppy is a social product provided by Hangzhou Duomu Technology Co., Ltd. and its affiliated companies (hereinafter referred to as "we" or "Puppy"). To explain how we collect, use and store your personal information and your rights, we will clarify the relevant information to you through this Privacy Policy.

This Privacy Policy will help you understand the following:

1. Information collected
2. How we use cookies and similar technologies
3. storage of information
4. information security
5. How we use information
6. Sharing, exchange and public disclosure of information
7. your rights
8. Privacy Policy Changes
9. Protection of minors
10. Contact us

1. Information we collect

According to the "Regulations on the Scope of Necessary Personal Information for Common Types of Mobile Internet Applications", this App belongs to the "instant messaging category" and its basic business function is the function of "providing text, pictures, voice and other network instant messaging services". The necessary personal information for this function is:

1.1 Registration and usage information

When you register for the Puppy service, we will collect your nickname, avatar, gender, mobile phone number, height and weight, sexual orientation, and user role. This information is collected to help you complete Puppy registration and protect the security of your Puppy account. Mobile phone numbers are sensitive information, and this information is collected to meet the online real-name requirements of relevant laws and regulations. If you do not provide such information, you may not be able to use our core services normally. You can also fill in your nickname, gender, avatar, photo album, height, weight, city, date of birth, about me, sexual orientation, user role, occupation and more information according to your choice.

1. Registration information: When you register for Puppy, we will collect your nickname, avatar, and mobile phone number (the mobile phone number is collected to meet the network real-name system requirements of relevant rules). This information is collected to help you complete the registration. If you do not provide this information, we will not be able to help complete the account registration. At the same time, in order to help you upload avatars, you need to access your camera permissions. In order to ensure platform security and operational security, we will apply for system permission to collect device information such as mobile phone number, IMEI, OAID, GUID, IMSI, IDFA, native application installation list, MAC address, etc. for platform security risk control.
2. Storage permissions: When you use Puppy APP, we need to obtain the local storage function to upload and download content, so we need to obtain storage permissions. This permission is necessary for us to provide services. If you refuse to provide the aforementioned permission, we will not be able to provide you with services.
3. Device and log information: When you use Puppy services, our related device information and logs will be collected. Device information includes model information, kernel, unique device identifier, login IP address, Puppy software version number, network access method, type and status, network quality data, and device accelerators (such as gravity sensing devices). Log information includes operation logs (clicks, searches, browsing records, etc.), service log information (service failure information, referral URLs, how often you use the application, crash data, overall usage, performance data, and the source of the application, etc.). This type of information is the basic information we must collect to provide services. We collect this information to ensure your normal use of our services, maintain network security, operational security, your account security and the normal operation of our services, and optimize our service experience.
4. Dynamic features: When you use the Puppy dynamic function, the updates, photos, likes and other information you upload will be stored in our server. The storage is required to implement the function. We will store this information in an encrypted manner, and you can delete this information at any time. Unless you choose independently or as required by relevant laws and regulations, we will not provide the above dynamic information to the outside world or use it for other purposes other than this function. At the same time, when you upload photos in the Puppy dynamic function, we need to access your camera permissions to help you upload or take photos; when you use the voice function, we need to access your microphone permissions to help you record and upload.
5. Friend function: When you use the friend function of Puppy, we will collect the "like" records between you and other Puppy users, and create a like list and a liked list for you to help you identify and establish a Puppy friend relationship. We may recommend nearby people to users based on precise geographical location information authorized by the user. Precise geographical location information is personal sensitive information. Refusal to provide this information will affect this function, but will not affect the user's normal use of other functions of Puppy.
6. Chat function: When you use Puppy's chat function (including friend chat and group chat), the messages and photo information you send will be stored in our server, which is required to implement the function. We record this information only to deal with user violations. Unless you choose independently or comply with relevant laws and regulations, we will not provide the above chat information to the outside world, or use it for other purposes other than this function. The aforementioned information will also be stored on your terminal device, and you can choose to delete it yourself.
7. Recharge function: When you use Puppy's recharge function, we will collect and retain the order information generated by your recharge.
8. Authentication function: When you use Puppy's authentication function, we will collect your user ID number including user name. This information is sensitive information and we will not actively collect it. You will be prompted to upload this information when you use the corresponding function for authentication. If you are a normal user, not uploading will not affect your use. If you are determined by the system to be a "high-risk user", we will limit your chat and post status functions without real-name authentication. We will not display or disclose user real-name authentication information anywhere, it is only used for authentication. We save your user face information while you are using the app. We will share this information with Alibaba Cloud, the real-name authentication technology provider. When you cancel your account, we will delete all your information from our servers and Alibaba Cloud's servers within 15 working days.
9. Customer Service and Feedback: When you complain, give feedback, or contact human customer service to Puppy, for the security of your account and system, we may need you to provide account information first, and match the personal information you provide to verify your user identity. At the same time, in order to easily contact you or help you solve your problem, we may also need you to provide your name, mobile phone, email and other contact information. In addition, we will also collect your communication information with us (including text/picture/voice/video/call record form) and other necessary information related to your needs. We collect this information to understand the situation and help you solve the problem. If you refuse to provide the above information, we may not be able to provide you with timely feedback, appeal or consultation results.
10. Interoperability functions: When you use the interoperability function between Puppy and other software or hardware, the provider of other software or hardware can obtain the relevant information that you actively disclose or transmit in Puppy with your consent. You should fully understand the product functions and information protection policies of other software or hardware before choosing.

1.2 Situations where authorization and consent are not required

In accordance with relevant laws, regulations and national standards, we do not need to obtain your authorization to collect and use your relevant personal information in the following circumstances:

1. Relevant to Puppy’s performance of its obligations under laws and regulations;
2. Directly related to national security, national defense security and other national interests;
3. Directly related to public safety, public health, and major public interests;
4. Related to criminal investigation, prosecution, trial and judgment execution;
5. To protect your or other individuals’ life, property and other major legitimate rights and interests but it is difficult to obtain your consent;
6. The personal information collected is disclosed to the public by yourself;
7. Collect personal information from legally publicly disclosed information, such as legal news reports, government information disclosure, etc.;
8. Necessary to enter into and perform a contract at your request;
9. Necessary to maintain the safe and stable operation of the products or services provided, such as discovering and handling product or service failures;
10. Other situations specified by laws and regulations.

1.3 New features

Please understand that the functions and services we provide are constantly updated and developed. If a new function or service is not included in this description and requires the collection of your personal information, we will explain to you the content and purpose of information collection through page prompts, interaction processes, banner announcements, revised Privacy Policys, etc. to obtain your consent. If you do not agree, you may not be able to use the new features or services, but we will not refuse to provide the original features because of this, and the original business functions will not be affected.

2. How we use cookies and other similar technologies

Cookies and other similar technologies are widely used on the Internet. We may use related technologies to send one or more cookies to your device to collect and store information and identify you. Cookies and similar technologies are mainly used to ensure the security and normal operation of products and services, and to help you obtain an easier access experience. We promise not to use Cookies for any other purpose than those specified in this Privacy Policy.

Most browsers have the cookie function set up. You can perform corresponding operations in the browser settings, but it may affect your user experience.

3. Storage and deletion of information

3.1 Where information is stored

We will store the collected user personal information in China in accordance with legal regulations.

3.2 Duration of information storage

Generally, we retain your personal information for the period specified for the purpose for which it was collected. After the storage period expires, we will delete or anonymize your personal information, unless otherwise provided by law or you separately agree. For example:

1. phone number: If you need to use the Puppy service, we need to save your mobile phone number at all times to ensure that you can use the service normally;
2. Dynamic information: When you send a dynamic message, we need to save your dynamic information to ensure that you can use the dynamic function normally. When you delete your dynamic information, we will delete the corresponding information.

When the product service ceases operation, we will notify you and delete or anonymize your personal information within a reasonable period. Unless otherwise provided by law or otherwise agreed by you.

3.3 Deletion of information and account deletion

We provide you with the function of canceling your account. You can submit an application through "[Settings] - [Account and Security] - [Cancel Account]"; you can also initiate cancellation at "[My] - [Settings] - [My Customer Service]".

If you have uninstalled or cannot log in to Puppy, you can also visit ourAccount Deletion and data deletion page, initiate an application through the email address provided on the page. After completing the necessary identity verification, we will process the account deletion within 15 working days, and delete or anonymize the personal information associated with the account; except for information that is required to be retained by laws and regulations, or that is truly necessary to retain for legitimate purposes such as security audits, dispute resolution, and fraud prevention. Such information will only be kept within the specified period and within the necessary scope, and will be deleted or anonymized after the expiration of the period.

4. Information security

1. We strive to provide user information security protection to prevent information leakage, loss, improper use, unauthorized access or disclosure.
2. We will use various security protection measures within a reasonable security level to ensure the security of information. For example, we will use security technology (such as SSL), anonymization and other means to protect your personal information.
3. We use continuously improving technical means to strengthen the security capabilities of the software installed on your device to prevent the leakage of your personal information. For example, we will encrypt some information locally on your device for secure transmission.
4. We have established specialized management systems, processes and organizations to ensure information security. For example, we strictly limit the scope of people who have access to information, require them to abide by confidentiality obligations, and conduct security audits.
5. We have developed an emergency plan for personal information security incidents. If a security incident such as personal information leakage occurs, we will activate an emergency plan to prevent the security incident from expanding, and notify you in the form of push notifications, announcements, etc.

5. How we use information

1. If it is really necessary to use personal information beyond the scope due to business needs, your express consent will be obtained again.
2. You can turn on the personalized service switch through [My]-[Settings]-[Privacy Settings]-[Turn on personalized recommendations]. After turning it on, we will proactively provide you with friend recommendation services through homepage encounters/recommendations based on the information you provide us and the information we can collect, so that you can more effectively experience online social networking and carry out online dating activities. At the same time, we also provide you with the corresponding exit mechanism. Unless you voluntarily and actively turn on this permission, turning off this switch will not affect your normal use of other functions of this product and service.

6. Sharing, disclosure and disclosure of information

1. We will not share your personal information with any company, organization or individual without your consent or authorization or anonymization. With your consent, we may share your personal information in the following circumstances:
   1. Sharing and transfer with explicit consent: After obtaining your explicit consent, your personal information will be shared and transferred to other parties.
   2. We may share your personal information publicly in accordance with laws and regulations, or in accordance with the mandatory requirements of government authorities.
   3. You acknowledge and agree that we may share it with our affiliated companies: Your personal information may be shared with our affiliated companies within the scope of the purposes stated in this Privacy Policy. We will only share necessary information. If the affiliated company wants to change the purpose of processing personal information, it will ask for your authorization and consent again.
   4. You acknowledge and agree that we can share it with third-party service providers: Some services may require the help of third-party service providers, in which case we may share this part of your personal information with you to complete the provision of the service. We will only share your personal information for legal, legitimate, necessary, specific and clear purposes, and will only share the personal information necessary to provide the service.

      For companies, organizations and individuals with whom we share personal information, we will sign confidentiality agreements with them and process the information in accordance with the scope of your authorization. If it is allowed to use your personal information beyond the provisions of this Privacy Policy, it should obtain your authorization and consent separately.

      To provide and optimize our services, the used SDK is embedded in the Puppy application. These third parties use SDKs to cooperate with us in providing you with more comprehensive services and may collect your personal information. We will list the types of necessary SDKs, types of personal information collected, purposes, and links to the Privacy Policys of relevant parties. Please read the SDK description in Annex 1 of this policy.

   5. We will not publicly disclose your personal information. If public disclosure is necessary, we will inform you of the purpose of public disclosure, the type of information and the sensitive information that may be involved, and obtain your express consent.
   6. As our business continues to develop, there may be mergers, acquisitions, asset transfers and other transactions. We will inform you of the relevant situations and continue to protect or require new controllers to continue to protect your personal information in accordance with laws and regulations and standards no lower than those required by this policy.
2. In addition, in accordance with relevant laws, regulations and national standards, we may share and disclose personal information in the following circumstances without obtaining your prior authorization and consent:
   1. Relevant to our performance of obligations under laws and regulations;
   2. Directly related to national security and national defense security;
   3. Directly related to public safety, public health, and major public interests;
   4. Related to criminal investigation, prosecution, trial and judgment execution;
   5. To protect your or other individuals’ life, property and other major legitimate rights and interests but it is difficult to obtain your consent;
   6. Your own personal information disclosed to the public;
   7. Collect personal information from legally publicly disclosed information, such as legal news reports, government information disclosure, etc.

7. Your rights

In order to protect your access, correction, deletion and other rights to personal information, we provide a variety of convenient methods to support you to operate independently or contact customer service for assistance. Unless otherwise provided by laws and regulations, we will complete your request and provide feedback on the processing results within 15 working days.

7.1 Convenient operation

During your use of Puppy, we have provided you with corresponding settings in the product design so that you can more conveniently access, update, delete your personal information, withdraw your authorization to collect and use personal information, and cancel your user account.

7.2 Access and correction of personal information

You can access your personal information on your personal homepage, and you can modify the information on this page to correct your relevant personal information; you can also view posted updates and corresponding access and like information on your personal homepage, and you can delete updates. For security and identification reasons, you may not be able to modify the initial information you submitted or formed when registering a Puppy account (such as registered mobile phone number, gender).

7.3 Message management

You can view and delete the chat history with your friends on the message page, and view your highlight, like and like records.

7.4 Withdrawal of permissions

You can withdraw the system permissions you authorized Puppy to access at any time in the system settings of your phone - Application Permissions (the specific access path may be different depending on your phone model). After you withdraw your authorization, we will no longer collect your personal information through system permissions, but this will not affect the processing of personal information that has been carried out before you withdraw your authorization.

7.5 Account Deletion

You can choose to log out of your user account. You can submit an application for account deletion to us through "[Settings] - [Account and Security] - [Cancel Account]"; you can also cancel your account by replying "Confirm Cancellation" in "[My] - [Settings] - [My Customer Service]". Once the cancellation is completed, we will delete all your information within 15 working days.

7.6 Complaints and feedback

In addition, we have also set up a complaint channel. You can submit any complaints, contacts, applications, questions or suggestions related to information protection to us through "[My]-[Settings]-[My Customer Service]/Contact Manual Customer Service" and other channels. We will review and handle it within 15 working days after receiving your opinions.

7.7 Personal information inquiry

You have the right to inquire about your personal information. The specific methods are as follows:

Independent query:
You can view your account information, authentication information, friend information and privacy settings on [My] - [Settings] - [Account and Security], [Privacy Protection] and other pages.

Apply to us for inquiries:
If you need to inquire about personal information that you cannot view by yourself, you can apply through the methods listed in the "How to Contact Us" section of this policy. We will provide feedback within 15 working days after verifying your identity.

7.8 Correction of personal information

If you find that your personal information we process is inaccurate or incomplete, you can:

• Modify it yourself on the relevant function page (such as avatar, nickname, gender, birthday, etc.);
• Or submit a correction request through customer service channels.

We will complete the processing for you within 15 working days after verifying your identity.

7.9 Deletion of personal information

You can request the deletion of personal information when one of the following situations occurs:

1. The purpose for which we processed the personal information has been fulfilled, cannot be fulfilled or is no longer necessary to fulfill the purpose;
2. You withdraw your authorization or consent;
3. We process your personal information in violation of laws, regulations or mutual agreement;
4. You no longer use our products or services, or you cancel your account.

Deletion methods include:

• You can delete some information by yourself in [My]-[Settings]-[Privacy Protection];
• If you cannot delete it yourself, you can apply through customer service.

We will delete or anonymize it within 15 working days after verification (unless otherwise required by law).

7.10 Account Deletion

In order to respect your right to choose, we provide a convenient account deletion function.
You can follow the process in [My]-[Settings]-[Account Security]-[More]-[Cancel Account].
After successful logout, we will stop providing services and delete or anonymize your personal information within 15 working days (except when required to be retained by laws and regulations).

7.11 Withdrawal of consented authorization

For personal information that is not subject to necessary permissions or is processed based on consent, you can withdraw your authorization at any time by:

• Turn off relevant permissions in the device system (such as camera, microphone, location permissions, etc.);
• Adjust authorization in [Settings]-[Privacy Protection] within the app;
• Contact us to withdraw other types of authorization.

The withdrawal of authorization will not affect the processing activities that have been carried out based on consent before the withdrawal.

7.12 Obtain a copy of personal information

If you need to obtain a copy of your personal information processed by us, you can submit a request through the "How to Contact Us" section, and we will provide it to you through a secure method within 15 working days, including:

• Basic account information
• Identity authentication information (parts not prohibited by law)
• Usage records (such as chat records, published content)
• Other copies of personal information that may be provided by law

7.13 Transfer of personal information

Subject to complying with laws and regulations, you may request us to transfer your personal information to a third-party organization designated by you.
Application method: Submit a clear written application through customer service channels.
We will assist in processing within 15 working days after completing the identity verification and security assessment.

7.14 Objection to the automated decision-making results of the information system

When we have a significant impact on your rights and interests based on automated decisions (such as algorithm matching, content display recommendations, risk identification, etc.), you have the right to request an explanation from us and the right to reject unique results based on automated decisions.
You can submit a request through customer service and we will respond within 15 working days.

7.15 Rules for responding to requests from personal information subjects

To protect the legitimate rights and interests of you and others, we may ask you to complete identity verification before processing your request.
We will respond to your request within 15 working days.
We may reject your request in accordance with the law under the following circumstances:

1. Directly related to national security, public safety, and major public interests;
2. Directly related to criminal investigation, prosecution, and trial execution;
3. There is sufficient evidence that you have malicious intent or abused your rights;
4. Responding to your request will cause serious harm to the legitimate rights and interests of other individuals or organizations;
5. Other situations specified by laws and regulations.

If your request is denied, we will explain the reasons to you within the scope permitted by law.

8. Changes to Privacy Policy

We may revise this Privacy Policy at any time. When the terms related to personal information protection change, we will display the changed Privacy Policy to you in a pop-up window when you log in and update the version, reminding you to read it and obtain your consent again.

If you do not agree to the revised Privacy Policy, you should immediately stop using our services. If you continue to use our services, it means that you accept our modifications to the relevant terms of this Privacy Policy.

9. Protection of minors

We attach great importance to the protection of minors’ personal information. According to relevant laws and regulations, if you are a minor under the age of 18, you should obtain the written consent of your parents or legal guardians in advance before using Puppy services, and require your parents or guardians to read and agree to this privacy policy.

If you are the guardian of a minor and you have questions about the personal information of the minor under your guardianship, please contact us through the contact information in Section 10. We will process minors' personal information in accordance with the contents of this privacy policy and within the scope permitted by laws and regulations.

10. Contact us

SDK usage instructions

In order to provide and optimize our services, the App has embedded SDKs, including but not limited to Umeng, Yunxin, etc. These third parties may collect your personal information while using SDK to cooperate with us in providing you with comprehensive services.

Below are the names of the SDKs we currently use, the personal information we collect, the purpose of use and the link to our privacy policy. If you have any questions about personal information collected through the SDK, please refer to the privacy policies of such third parties.

serial number	SDK name	type	Developer	Purpose of use	Involving information	Privacy link
1	Umeng Intelligent Certification	Third-party login class	Umeng Tongxin (Beijing) Technology Co., Ltd.	Implement the "one-click login" function	Device information (IMEI/MAC/Android ID/IDFA/OAID/OpenUDID/GUID/SIM card IMSI/ICCID), location information, network information	View privacy policy
2	Mobile one-click login	Third-party login class	China Mobile	Implement the "one-click login" function	Device identification information (mobile phone brand model, device system, system version number, network type, application package name, application signature, local IP, IMSI international mobile subscriber identity code)	View privacy policy
3	China Unicom one-click login	Third-party login class	China Unicom	Implement the "one-click login" function	Device identification information (mobile phone brand model, device system, system version number, network type, application package name, application signature, local IP, IMSI international mobile subscriber identity code)	View privacy policy
4	Telecom one-click login	Third-party login class	China Telecom	Implement the "one-click login" function	Device identification information (mobile phone brand model, device system, system version number, network type, application package name, application signature, local IP, IMSI international mobile subscriber identity code)	View privacy policy
5	Yunxin instant messaging	Social	Hangzhou NetEase Quality Cloud Technology Co., Ltd.	IM instant messaging	Unique Device Identification Number (APNS Token, device serial number, AndroidID, OAID, GAID, IDFV, CID, MAC address); device operating status (SIM card status, USB status, charging status, battery capacity and power, lock screen time, startup time); device information (device type, device brand and model, device manufacturer, system version, name, edited version information, system kernel information, CPU model, device memory and storage) storage size, screen brightness and resolution, device input device, device architecture, baseband information, font HASH, HOSTNAME, auxiliary function list, system process list); log information (device running status (CPU, memory running status), browser type and version information, network connection type and status, WIFISSID, WIFIBSSID, IP address, operator information, network proxy, Yunxin Communication Service running log information)	View privacy policy
6	Huawei pushes SDK	Push category	Huawei Software Technology Co., Ltd.	Huawei mobile phone receives push notifications	BSSID, wireless network list, network type, network status, device model, SSID, AAID, mobile phone ID, application ID, application package name, server public IP address, network access, device identification information (IMEI, MAC address, device model, operating system and version, Android ID, OAID, device running status information)	View privacy policy
7	Xiaomi Push SDK	Push category	Xiaomi Technology Co., Ltd.	Xiaomi mobile phone receives push notifications	OAID, application information (application package name, version number and running status), device manufacturer, device model, device memory, operating system version, Xiaomi push sdk version, device location (country or region), sim card operator name, current network type, notification bar device information, network access, device identification information (IMEI, MAC address, device model, operating system and version, Android ID, OAID, device running status information)	View privacy policy
8	OPPO push SDK	Push category	OPPO Guangdong Mobile Communications Co., Ltd.	Pushed by OPPO manufacturers	Device information (IMEI, serial number, imsi, user id, MAC address, Android ID, MAC address, device model, operating system and version and language, google advertising id, mobile phone region settings, mobile phone battery), application information using push services (app package name and version number, running status), push sdk version number, network related information (ip/domain name connection results, current network type), message sending results, notification bar status, lock screen status	View privacy policy
9	vivo push SDK	Push category	Vivo Mobile Communications Co., Ltd.	Pushed by vivo manufacturer	bbsid, wireless network list, network type, device identification information (IMEI, MAC address, device model, operating system and version, Android ID, OAID, device running status information, hardware serial number), ssid, location information	View privacy policy
10	Alipay SDK	Payment	Alipay (Hangzhou) Information Technology Co., Ltd.	Support users to use Alipay to pay within the app	Common device information (BBSID, SSID, hardware serial number, device screen density, IMEI/IMSI, SIM card serial number/MAC address), network information (network type, currently connected Wi-Fi information, operator name), geographical location information, application data (external storage card)	View privacy policy
11	WeChat Pay SDK	Payment	Shenzhen Tencent Computer Systems Co., Ltd.	WeChat sharing/WeChat login/WeChat payment	Device identification information (IDFV, OAID, MEID, IMEI/IMSI, SIM card serial number/MAC address, operating system version, device brand and model, device configuration, operator type), positioning information, WeChat account information, memory card content, application information (application name, application version number)	View privacy policy
12	Umeng+Mobile Statistics SDK	Statistics	Umeng Tongxin (Beijing) Technology Co., Ltd.	Promotion statistics and effect analysis	Device information (IMEI/Mac/Android ID/IDFA/OPENUDID/GUID/SIM card IMSI/IP/geographic location/hardware serial number), network information	View privacy policy
13	Alibaba Cloud SDK	Platform services	Alibaba Cloud Computing Co., Ltd.	Dynamic likes, comments, user platform account information, chat room information storage, real person authentication	Device identification information (IMEI/IMSI, SIM card serial number/MAC address, Android_id), network access, platform account information, facial feature information (sensitive personal information)	View privacy policy
14	Tencent Bugly	Performance monitoring class	Shenzhen Tencent Computer Systems Co., Ltd.	Implement the function of reporting program bug information	Phone status, reading and writing external storage, network information, Wi-Fi status access, log information (third-party developer custom logs, Logcat logs and APP crash stack information), device information (Android_ID, iDFV), system name, system version and country code	View privacy policy
15	Aurora SDK	Performance monitoring class	Shenzhen Hexunhuagu Information Technology Co., Ltd.	Send you system notifications or important messages	Application information (application crash information, notification switch status, software list, background process information, integrated SDK information); network type	View privacy policy
16	Umeng+ Application Performance Monitoring SDK	Performance monitoring class	Umeng Tongxin (Beijing) Technology Co., Ltd.	Implement the function of reporting program bug information	Phone status, reading and writing external storage, network information, Wi-Fi status access, log information (third-party developer custom logs, Logcat logs and APP crash stack information), device information (Android_ID, iDFV), system name, system version and country code	View privacy policy