Puppy Account and Data Deletion

This page is provided by Hangzhou Duomu Technology Co., Ltd., the development and operation entity of Puppy, to help users apply to cancel their Puppy account and delete related personal data.

Method 1: Apply in Puppy App

  1. Log in to the Puppy App.
  2. Go to "Settings" - "Account and Security" - "Cancel Account".
  3. Read the cancellation prompts and follow the page instructions to submit your application.

Method 2: Apply through the official email

If you have uninstalled the App, cannot log in to your account, or cannot use the logout portal within the App, you can initiate an application through the official email.

Receiving email:duomu2025@163.com

Email subject:Puppy account deletion application

It is recommended to provide:Puppy account number or user ID, the last four digits of the registered mobile phone number, contact email address, and clear instructions for “application for cancellation of Puppy account”.

Please do not send sensitive information such as passwords, SMS verification codes, ID photos, bank card information, etc. in emails. We will only verify account ownership within the necessary scope.

Send cancellation request email

Data that will be deleted after logging out

After completing the identity verification and logout processing, we will delete or anonymize the personal information, account authentication information, dynamic content, social relationships, chat service data and other account data saved by Puppy associated with the account.

Processing time and information that may be retained

We will process the application within 15 working days after verifying the account ownership. Once the account is canceled, it cannot be restored. Information that is required to be retained by laws and regulations, or that is truly necessary to be retained for legitimate purposes such as security auditing, dispute resolution, and fraud prevention, may be retained for a statutory or necessary period; it will be deleted or anonymized after the expiration of the retention period.

Before submitting an application, please confirm that the virtual rights, unfinished orders or other pending matters in the account have been properly handled. Logging out is not the same as temporarily deactivating or freezing your account.